How Do I Repair Secureline Icon

Installation and Setup

What if installation fails?

We recommend you try to install Avast SecureLine VPN using the exact steps in the following article:

Installing Avast SecureLine VPN
Installing Avast SecureLine VPN
Installing Avast SecureLine VPN
Installing Avast SecureLine VPN

If the result persists, contact Avast Support.

What if activation is unsuccessful?

Ensure that your subscription is valid for Avast SecureLine VPN. You cannot use an Avast Premium Security subscription to activate Avast SecureLine VPN.

Ensure that your subscription is valid for Avast SecureLine VPN. You lot cannot use an Avast Mobile Security Premium subscription to activate Avast SecureLine VPN.

Nosotros recommend you endeavor to activate Avast SecureLine VPN using the verbal steps in the following commodity:

Activating an Avast SecureLine VPN subscription
Activating an Avast SecureLine VPN subscription
Activating an Avast SecureLine VPN subscription
Activating an Avast SecureLine VPN subscription

If activation is unsuccessful, refer to the following article for additional troubleshooting steps:

Troubleshooting activation issues in Avast products

If the result persists, contact Avast Support.

What if I see an error message during setup?

For data near the possible error messages that may appear during initial setup of Avast applications, refer to the post-obit article:

Troubleshooting common activation error letters

How tin I uninstall Avast SecureLine VPN?

For detailed uninstallation instructions, refer to the following article:

Uninstalling Avast SecureLine VPN
Uninstalling Avast SecureLine VPN
Uninstalling Avast SecureLine VPN
Uninstalling Avast SecureLine VPN

Error Messages

Why am I getting the error, "Maximum connections reached"?

This fault occurs when as well many devices try connecting to the Avast SecureLine VPN servers using the same subscription. We recommend ensuring that Avast SecureLine VPN is not activated or continued on any unused devices.

If you suspect that your subscription is being used without your permission, contact Avast Support.

You lot tin can check the maximum number of devices for your subscription in the order confirmation electronic mail you lot received after buy, or in your Avast Business relationship.

If y'all are already using your subscription on the maximum number of devices, you need to deactivate your subscription on an existing device before activating information technology on a new device. For instructions, refer to the following article:

Transferring an Avast subscription to another device

Why am I getting the mistake, "We've got something"?

This fault occurs if Avast SecureLine VPN fails to connect, and displays a vi-digit code, or multiple 6-digit codes. To troubleshoot this issue, refer to the post-obit commodity:

Troubleshooting the "Nosotros've got something" error in Avast SecureLine VPN for Mac

Why did I receive the mistake bulletin "SecureLine has encountered a technical effect"?

If the Avast SecureLine VPN screen is blank apart from the error bulletin SecureLine has encountered a technical issue, try the following solutions:

Restart your PC and endeavor connecting to Avast SecureLine VPN over again.
Endeavour to uninstall and reinstall Avast SecureLine VPN. For detailed instructions, refer to the following articles:
- Uninstalling Avast SecureLine VPN
- Installing Avast SecureLine VPN

Why am I getting the error, "Your Avast SecureLine VPN is over"?

This bulletin appears if your Avast SecureLine VPN subscription has expired. To learn more well-nigh the options that are available after your Avast subscription expires, refer to the following article:

Managing your expired Avast subscription
Managing your expired Avast subscription

Why am I getting the error, "Deplorable, the SecureLine VPN server has refused your license file"?

This fault commonly occurs when your business relationship has been temporarily suspended for violating the terms of our End User License Agreement. To reactivate your business relationship, contact Avast Back up.

Connection bug

What should I do if Avast SecureLine VPN is unable to establish or maintain a connection?

If Avast SecureLine VPN is unable to establish or maintain a connection, endeavour the following troubleshooting tips:

Check that your internet connection works when Avast SecureLine VPN is disconnected. If your cyberspace connexion isn't working, check your network configuration.
Select a different Avast server location.
Disconnect other VPN services that may be running on your PC. If you are connected to another VPN, it is likely that Avast SecureLine VPN won't piece of work properly.
Restart your PC and try connecting to Avast SecureLine VPN again.
Check the configuration of your firewall. Firewall configurations vary co-ordinate to the vendor/manufacturer. Consult the related documentation for information most running a VPN.
Confirm that your subscription is agile. Open Avast SecureLine VPN, and go to ☰ Menu ▸ My subscriptions ▸ Subscriptions on this PC. Ensure Active appears next to Avast SecureLine VPN.

If Avast SecureLine VPN is still unable to establish or maintain a connectedness, endeavor to uninstall and reinstall the application. For detailed instructions, refer to the following articles:

Uninstalling Avast SecureLine VPN
Installing Avast SecureLine VPN

Check that your internet connexion works when Avast SecureLine VPN is disconnected. If your internet connection isn't working, check your network configuration.
Select a different Avast server location.
Disconnect other VPN services that may be running on your Mac. If you are connected to another VPN, it is likely that Avast SecureLine VPN won't work properly.
Restart your Mac and try connecting to Avast SecureLine VPN again.
Some routers have the option to enable or disable IPsec, sometimes displayed as VPN passthrough. For Avast SecureLine VPN to connect and role properly, ensure that IPsec or VPN passthrough is enabled.
Check the configuration of your firewall. Consult your firewall vendor to check that UDP port 500 and UDP port 4500 are open on your firewall.
Confirm that your subscription is active. Open Avast SecureLine VPN, and go to ☰ Menu ▸ Subscription. Ensure Your subscription is active appears at the pinnacle of the screen.

If Avast SecureLine VPN is yet unable to establish or maintain a connection, try to uninstall and reinstall the awarding. For detailed instructions, refer to the following articles:

Uninstalling Avast SecureLine VPN
Installing Avast SecureLine VPN

If Avast SecureLine VPN is still unable to establish or maintain a connection, the trouble may be caused by the network policies of the Wi-Fi or cellular network y'all are connected to.

If Avast SecureLine VPN is yet unable to institute or maintain a connexion, the problem may be caused past the network policies of the Wi-Fi or cellular network you lot are connected to.

Why can't I access my email when Avast SecureLine VPN is connected?

When Avast SecureLine VPN is connected, y'all may experience problems sending emails from an electronic mail client, such as Microsoft Outlook, Mozilla Thunderbird, or Apple Postal service (Mac). For more information, refer to the following article:

Troubleshooting for sending emails when connected via Avast SecureLine VPN

Avast SecureLine VPN does non impact sending emails from spider web-based electronic mail accounts accessed via a spider web browser.

Why can't I browse the internet when I connect to Avast SecureLine VPN?

If you tin't browse the cyberspace while continued to Avast SecureLine VPN, effort the post-obit solutions:

Check the signal forcefulness of your Wi-Fi. Some hotels or hotspots have weak Wi-Fi signals.
Verify that y'all take accepted the Terms and Atmospheric condition of the Wi-Fi hotspot provider. To exercise then, open your browser and, if prompted, accept the terms of the provider to connect.
Effort using a different browser.
Ensure that your DNS resolver is working properly (in Windows viii or later). To practise so, disable the smart multi-homed name resolution service past following instructions in the following article:
- Preventing DNS leaks in Avast SecureLine VPN

Why practise certain websites merits that I'1000 connected to a unlike city than the city I selected every bit my VPN location?

Websites ofttimes attempt to identify the location of their visitors from their IP address, a process called IP geolocation. IP geolocation uses a database that pairs together IP address ranges and geographical data. The data in this database can exist inaccurate for several reasons:

Avast does its all-time to provide accurate information to the IP geolocation databases, merely the database providers may have extra time to update the location.
The website may exist using an outdated version of the geolocation database.
Some major websites (Google, for example) maintain their own databases based on what user traffic came from the IP accost in the past.
In certain locations we rent dedicated servers, and the IP geolocation databases are updated by the server provider on Avast'due south behalf. Because Avast is a Czech company, these providers may indicate the location as Czechia. When this occurs, we work with the providers to update the information with the right locations of our servers.

Why is my internet connectedness slower when I connect to Avast SecureLine VPN?

You lot may experience a slower cyberspace connection when using Avast SecureLine VPN. This is because a VPN encrypts traffic and data earlier sending information technology to a server. Depending on the distance and chapters of the server, this process may cause a slightly slower, but safer, internet connection.

Why do Gmail and Alive Mail service send me suspicious activity alerts when I'm continued to Avast SecureLine VPN?

When you connect to the net and use Avast SecureLine VPN with a different location, Gmail and Live Post may detect this change. You lot may receive an email reporting suspicious action, and be asked to change your password if you think someone in a different location has accessed your email.

General

What can I do if I think that my location is non properly subconscious?

If you lot suspect that your location is not properly subconscious, or if a website reports that your location is incorrect, refer to the following article for detailed troubleshooting steps:

Checking your real location is hidden

How can I forbid WebRTC leaks on my browser?

In almost web browsers, Web Real-Fourth dimension Communication (WebRTC) leaks can cause your IP address to be visible, fifty-fifty when you are connected to Avast SecureLine VPN. You can prevent WebRTC leaks by blocking or disabling WebRTC.

For information about preventing WebRTC leaks, refer to the following article:

Preventing WebRTC leaks

How tin can I prevent DNS leaks?

Domain Name Organization (DNS) leaks can sometimes however occur even when yous are using Avast SecureLine VPN. For information most how to prevent DNS leaks, refer to the following commodity:

Preventing DNS leaks in Avast SecureLine VPN

How practice I send a message to Avast Support?

If you experience problems with Avast SecureLine VPN, you tin transport a message to Avast Support using the contact form linked beneath:

Request assist from Avast

If you experience issues with Avast SecureLine VPN, we recommend sending a message directly from the Avast SecureLine VPN app to ensure that our representatives receive device logs to help resolve the event as chop-chop and effectively as possible. To transport a message to Avast Back up, follow the steps below:

Open Avast SecureLine VPN and go to Settings (the gear icon) ▸ Help.
Tap Contact support.
Enter the required information into the text boxes and tap Send.

If you experience problems with Avast SecureLine VPN, we recommend sending a bulletin directly from the Avast SecureLine VPN app to ensure that our representatives receive device logs to assistance resolve the issue as quickly and effectively as possible. To transport a message to Avast Support, follow the steps below:

Open Avast SecureLine VPN and go to Settings (the gear icon) ▸ Help.
Tap Contact support.
Enter the required data into the text boxes and tap Ship.

Where tin can I discover Avast SecureLine VPN log files?

For troubleshooting purposes, Avast Support representatives may ask you to provide Avast SecureLine VPN log files. To find the log files, printing the Win key and E central simultaneously on your keyboard to open File Explorer, then go to 1 of the locations below:

C:\ProgramData\AVAST Software\SecureLine\log
C:\ProgramData\AVAST Software\Avast\log

Await for the vpn_engine.log file. If you are using an older version of Avast Antivirus, the file could be named SecureLine.log.

How can I generate a support package?

If y'all report a technical result related to Avast SecureLine VPN, our support representatives may ask you lot to create a back up package. For instructions, refer to the following article:

Generating a support package in Avast SecureLine VPN for Mac

How do I check which version of Avast SecureLine VPN I have?

For troubleshooting purposes, Avast Support representatives may ask you to provide your application version number.

To verify which version of Avast SecureLine VPN you are using:

Open up Avast SecureLine VPN and go to ☰ Card ▸ About.
The awarding version number is listed under Software version.

Open Avast SecureLine VPN and become to Settings (the gear icon) ▸ Virtually.
The app version number is listed under Current version.

Source: https://support.avast.com/en-id/article/Troubleshoot-SecureLine-VPN/

Posted by: norrisaffeas.blogspot.com